1 Topic by Shawn

  • Shawn
  • Guest

Topic: Installation failure

When doing the initial installation the setup page tests all pass and the install/save button is displayed when I click it I get "Problem connecting to the database Check your database credentials/permissions"  I have tested all my accounts to include the root account.  I'm able to connect to the database from the admin console and from AppGini.  Any direction you can provide is greatly appreciated.

  • Dan
  • Dan
  • Member
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  • From: London, ON, Canada
  • Registered: 2018-03-02
  • Posts: 69

Re: Installation failure

Check to make sure you have the user name and password entered correctly. If you did a copy and paste there might be an extra space at the beginning or end.

Dan

Some own motorcycles, others ride them.

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  • Roel
  • Roel
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  • Registered: 2018-02-26
  • Posts: 565

Re: Installation failure

Shawn solved the problem himself.