• From: Norfolk, England
  • Registered: 2018-03-02
  • Posts: 70

Topic: Softaculous Update to 5.2.1 failed

My copy of LuxCal is installed via Softaculous, the "one-click app installer" software my hosting service provides.

Yesterday I updated to v5.2.1 from 5.2.0 and I was left with a calendar that appeared to have lost connection with its stylesheets.

I was able to use Softaculous' Backup process to return my installation to 5.2.0.

As I see no reports here of anyone suffering anything similar I realise this is something I need to take up with my hosting service or Softaculous, but it might help to know if there is anything different with this most recent update that might have disrupted the Softaculous update script.

Quote Post 1

  • Roel
  • Roel
  • Administrator
  • Offline
  • Registered: 2018-02-26
  • Posts: 565

Re: Softaculous Update to 5.2.1 failed

Hi Greg,

The upgrade from V5.2.0 to V5.2.1 is not different than any other upgrade; it's actually a rather simple upgrade with minor technical improvements and bug fixes.
From a distance it's impossible to say what went wrong with the Softaculous upgrade. However, because you wrote "appeared to have lost connection with its stylesheet", I'm wondering if it was not a matter of refreshing the browser cache that would have solved the problem. Also because nobody else reported a similar problem.
Maybe you could try again.

If the problem persists, I can also help you to upgrade the calendar manually, via an FTP connection.

Roel

Quote Post 2

  • From: Norfolk, England
  • Registered: 2018-03-02
  • Posts: 70

Re: Softaculous Update to 5.2.1 failed

Hi Roel,

It seems my subscription email never arrived (it's not in Spam) and I missed your response.

I've tried again to update today and got the same result as last time, so I'm back restored to 5.2.0

I guess I need to spend a little time looking at looking at the code after I have done an update. I don't think it's a cache issue this time, but I could easily be wrong. I tested it a browsers/devices I never normally use to view the calendar.

I'll try to make time for that over the next couple of weeks, but life is going crazy at the minute.

I'm slightly reluctant to do a manual update as a one off as that puts Softaculous records of updates out, and normally it goes very smoothly with just one click. I'll let you know if I need to call on you.

Thanks for your excellent support offer!

Quote Post 3

  • Roel
  • Roel
  • Administrator
  • Offline
  • Registered: 2018-02-26
  • Posts: 565

Re: Softaculous Update to 5.2.1 failed

Hi Greg,
It's a pity the Softaculous upgrade didn't work.
When you try again, could you send me the URL of your calendar by email please. I would like to have a look before and a look after the Softaculous upgrade, and try to analyse the problem.

Roel

Quote Post 4